Privacy Policy – NS Belgium Limo

At NS Belgium Limo, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile services, and chauffeur booking solutions.

Information We Collect

When you use our services, we may collect the following information:

  • Personal Details: Name, phone number, email address, billing address.

  • Booking Information: Pickup and drop-off locations, travel dates, preferred vehicle, flight details.

  • Payment Information: Credit/debit card details, PayPal, or other payment methods (processed securely via third-party providers).

  • Technical Data: IP address, browser type, device information, and cookies for website functionality and analytics.

How We Use Your Information

We use the data we collect for:

  • Processing and managing your ride bookings.

  • Sending booking confirmations, updates, and invoices.

  • Monitoring flights and traffic to ensure timely pickups.

  • Improving our website, customer support, and services.

  • Handling complaints, feedback, and customer care inquiries.

  • Legal, security, and fraud prevention purposes.

Sharing of Information

We do not sell or rent your data to third parties.
However, we may share limited information with:

  • Our chauffeurs and service partners to complete your booking.

  • Payment providers to process secure transactions.

  • Legal authorities if required by law.

Data Security

We apply strict security measures to protect your information, including encryption, firewalls, and secure servers. Payment details are processed by trusted third-party providers and never stored directly on our servers.

Cookies & Tracking

Our website uses cookies to improve your browsing experience, track bookings, and analyze performance. You may disable cookies in your browser settings, but some features may not function correctly.

Your Rights (GDPR)

As a user in the EU/Belgium, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate data.

  • Request deletion of your data (“Right to be Forgotten”).

  • Restrict or object to processing of your data.

  • Request data portability to another provider.

To exercise these rights, contact us at privacy@nsbelgiumlimo.com.

Data (Retention)

We keep your personal data only as long as necessary to:

  • Fulfill bookings, invoices, and legal obligations.

  • Provide support and resolve disputes.

  • Improve our customer service.

Children’s (Privacy)

Our services are not directed at children under 16. We only process child-related information (e.g., child seats) when provided by a parent or guardian during booking.