Frequently Asked Questions – NS Belgium Limo
Welcome to the NS Belgium Limo FAQ page.
Here you’ll find answers to the most common questions about our chauffeur services, airport transfers, city rides, courier solutions, and special event bookings.
Booking & Reservations
How do I book a ride?
You can book your ride online through our website, by phone at +32 487 15 76 72, or via email at contact@nsbelgiumlimo.com.com
. Simply provide your pickup location, destination, date, and preferred vehicle.
How far in advance should I book?
We recommend booking at least 24 hours in advance to secure your preferred vehicle. However, same-day bookings are possible depending on availability.
Can I change or cancel my booking?
Yes. Bookings can be changed or canceled up to 24 hours before pickup free of charge. Cancellations made later may incur fees.
Airport Transfers
Do you provide airport transfers in Belgium?
Yes, we cover all major airports including Brussels Airport, Charleroi, Antwerp, and Liège. We also offer cross-border transfers to Amsterdam Schiphol, Eindhoven, Paris Charles de Gaulle, and Luxembourg.
What happens if my flight is delayed?
We monitor flights in real-time. Your chauffeur will adjust the pickup time and wait for you without additional charges for the first 45 minutes after landing.
Where will I meet my driver at the airport?
Our chauffeur will be waiting in the arrivals hall with a name sign and assist you with your luggage.
Vehicles & Services
What vehicles are available?
Our fleet includes Mercedes-Benz E-Class, S-Class, V-Class, Tesla, and Vito Skoda vans. Each vehicle is modern, comfortable, and regularly maintained.
Do you offer child seats or accessible vehicles?
Yes, we provide child seats, booster seats, and accessibility options upon request when booking.
Can I request a specific vehicle or chauffeur?
Yes, subject to availability. We always strive to accommodate your preferences.
Payments & Pricing
What payment methods do you accept?
We accept credit/debit cards, PayPal, bank transfers, and cash payments to the driver. Corporate accounts may request monthly invoicing.
Are there any hidden fees?
No. Prices are confirmed at booking. Additional charges only apply for extra stops, waiting time, or last-minute changes.
Do you provide invoices?
Yes, all bookings come with a full invoice/receipt for transparency.
Special Services
Do you offer chauffeur services for weddings and events?
Absolutely. We provide luxury wedding cars, VIP chauffeur services, and event transport with optional vehicle decorations.
Do you offer courier or parcel delivery?
Yes, we provide courier and delivery services across Belgium with same-day or scheduled options.
Can I book NS Belgium Limo for international transfers?
Yes, we serve Belgium, the Netherlands, France, Luxembourg, and Germany with cross-border chauffeur services.
Support
What if I need help with my booking?
Our support team is available 24/7 via phone, email, or our Support Page.
How do I make a complaint?
Please visit our Réclamation Page to submit your feedback. We handle all complaints quickly and fairly.
Can I request a quote for a custom journey?
Yes, simply fill in our Demande de Devis form with your details, and we’ll send a personalized offer.
